Shipping & Returns Policy - In-Excess Direct
Shipping & Returns Policy

We aim to offer you the most reasonable delivery options, no matter where you are. There are parcels and packages of all shapes and sizes being shipped out on a daily basis all around the UK and abroad. Our target is to process orders swiftly and get them sent out on the same day. If your order is placed before 1pm we will try our best to dispatch it on the same day, although this is not always possible due to varying demands. Any orders placed over the weekend will be processed and dispatched the next working day.

The method of delivery is automatically calculated during the checkout process depending on what item(s) you have added to your basket as it is weight orientated. Our delivery services are provided by Royal Mail and Parcel Force so you know your order will be in safe hands until it arrives. Royal Mail delivery services are operated between Monday and Saturday, whilst Parcel Force deliveries are made between Monday and Friday. This is subject to change over bank holidays and the festive period.

 

Disclaimer: Please note that when entering your shipping address during checkout, that the correct country is selected to ensure the correct postage is applied to your order. If the incorrect country/region is selected based on the postal code you provide, you will be required to pay additional postage where necessary.

Please also note that if the postal code you provide is a northern Ireland postcode our system doesn't register this region as outside the UK Mainland. You will unfortunately be required to pay additional postage to cover costs of sending your goods outside the UK Mainland.

 

 


 

 

 

 United Kingdom (Mainland) Postal Charges

  

International Shipping (Europe, America & Australia)

At In-Excess UK LTD our International delivery services are provided by Royal Mail and Parcel Force so you know your order will be in safe hands. You can rest assured knowing all orders are carefully handled and tracked from the moment they leave us to the moment they arrive to you.

 

International Shipping Outside Europe

Please contact us with the items you require and we will obtain the most competitive shipping quote for you Parcel Force, Royal Mail or DHL.
Email us here

 

Postage Restrictions
Disclaimer:  Due to certain international restrictions we are unable to send the following goods as they are prohibited outside the UK via our courier:
- Adhesives (contact adhesives, glues, etc)
- Liquids (paints, oils, etc)
- Aerosols (spray paints, etc)
- Corrosive substances (paint strippers, etc)
- Toxic substances (fertilisers, etc)
- Flammable solids & liquids
Due to these postage restrictions we will be forced to issue a refund of any items within orders that are prohibited with our courier.
 

  

If you need to return anything...

In the rare circumstance that you might need to return an item you ordered, our returns policy lasts 30 days. If you have not returned your item within the 30 days we will be unable to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it, along with the original packaging. We will require your receipt or proof of purchase to process any returns which will be in your delivery upon arrival.

All returns are assessed on a case by case basis. Once your return is received and inspected we will send you an email to let you know that we have received your returned item along with the action we intend to take with it. If approved we will issue you with a refund for the value of the goods, which will be applied to your credit card or Paypal account; within a certain amount of days for the tendered amount. (Excluding postage charges)

We will only replace items if they are defective or damaged. You will be responsible for paying your own shipping costs to return your item, if it's value is over £10 you should consider using a tracked service. If you receive a refund, the cost of initial shipping will be deducted from your refund.

All returns should be sent to:
Returns Department
In-Excess
Anchor House
Netherhampton Road
Harnham, Salisbury
Wiltshire, SP2 8RA

If you require any more information on returning your item please contact us on 01722 412233 and we can run through the procedure with you.