Last updated: 24/05/2018
1. What information do we collect and how?
When you purchase something from our store, as part of the buying and selling process, we may ask you for certain information and you may submit personal data to us (such as your name, phone number, postal address, email address, contact and payment details).
We receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us, registering or accessing an account on our website or querying an order.
We receive confirmation that you consent to receive our marketing communications at the checkout process or other avenues on our website. This allows us to send the occasional marketing communication to you (usually via email) although you have the right to revoke this at any time by contacting us or unsubscribing at the bottom of any marketing email you receive.
2. How do we use your information?
We use information that is collected only for the purposes that you are aware of. Data is stored securely in accordance with data protection laws. We use your information to process and deliver your order; by providing your details you are allowing us to pass any necessary details on to our nominated delivery partners to ensure delivery of your order (such as address and contact details). We will provide you with a relevant, reliable and efficient service. Information provided can be used to establish a customer account on our website using information previously provided to us with your consent.
If you opted in to receive our newsletters we may from time to time send you our weekly marketing newsletter by email to the address specified when placing your order.
By placing an order and submitting your data you agree to this use.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at firstname.lastname@example.org or mailing us at: In-Excess UK LTD, Anchor House, Netherhampton Road, Salisbury, Wiltshire, SP2 8RA, UK. If you receive marketing communications via email, you are able to unsubscribe at the end of every email received.
4. Access to information
The Data Protection Act (1998) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
In order to complete your order we may need to disclose some of your information to our delivery partners including but not limited to Royal Mail and Parcel Force along with their affiliates. Your personal information including name, address and contact details will be seen by our team of warehouse packers for the purpose of packing your parcel and checking the items to be dispatched.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
7. Third-party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
10. Age of consent
We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.
12. Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer as detailed:
Phone: 01722 412233
Mail: In-Excess UK LTD, Anchor House, Netherhampton Road, Salisbury, Wiltshire, SP2 8RA, UK